The vast majority of orders are processed within 24 hours. It depends where you are located as to how long it will take to receive your order. It can take up to 5-7 business days to arrive if you are located in a remote location. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
No, you do not need to create an account to shop with us. You can make a purchase using our Guest Checkout.
However, by creating an online account at www.ullu.com.au you’ll have access to the following features:
A fast, easy check out - because your details will be stored in our system already!
Order status – you'll be able to see the status of any current orders.
Past order history – just in case you need to check what you've already purchased.
Update your details – you can easily change or update your account info.
Change your password – or reset it, if you've forgotten.
Exclusive offers and sales – you'll be first to hear about ullu updates!
We accept Visa, MasterCard, Amex, Googlepay, Applepay and Afterpay or you can choose to pay with PayPal. When selecting Paypal at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'.
We can deliver to your home or work address.
If you would like your order to be delivered to your workplace, please enter the company name at checkout.
When your order leaves our warehouse, you will receive a dispatch confirmation email from Australia Post. In order to track your parcel, please click the link embedded in the email.
Please contact immediately if you wish to amend a delivery address. Once an order has been processed we are unable to amend it, so please thoroughly check the delivery details when ordering.
Please get in touch ASAP if you would like to make any changes. We cannot promise that we will be able to but will try to accommodate. As soon as an order has been placed it joins a queue for dispatch to ensure your order reaches you as soon as possible. Therefore, once processed, we are unable to change or cancel an order.
We know how annoying it is when your favourite product is unavailable, and as much as we endeavour to always be in stock, from time to time, we may run out. We will do our best to have the products back in stock ASAP and will keep you posted on the ETA
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at firstname.lastname@example.org and we’ll take you through the process.
Standard Delivery Charges
Orders over $60 will be delivered FREE* of charge.
Orders under $60 will be delivered for a flat fee of $6.95
Please allow between 1-6 business days for your order to arrive. For more accurate delivery times, please click here.
All orders will be delivered for a flat fee of $9.95
Please allow between 1-3 business days for your order to arrive. For more accurate delivery times, please click here.
ullu ships to most destinations around the world and we use Australia Post Express Courier International trackable service for all our international orders.
Please note: we do not deliver to international PO BOX addresses. For our international customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.
For International delivery, you should receive your order within 10 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you.
Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. Please contact us if you have any questions about your order.
Ullu Makeup Remover
Ullu Makeup Remover works with just water, either warm or cold, your choice. All you need to do is simply wet your Ullu Makeup Remover and gently wipe off your makeup. No need for any soaps or chemical makeup removers of any kind.
Simply throw it in with your normal machine wash but no fabric softeners or bleach please. It can be washed around 200 times. We recommend rinsing your Ullu makeup remover after each use and machine washing as often as needed (we find a couple of times a week is perfect)
We find the Ullu Makeup Remover is nearly dry just from the spin cycle on the washing machine but there is no issue with using a dryer on the low heat setting. As with all fabrics air drying will make them last longer