Delivery & Returns

Delivery Information

Standard Delivery Charges

Regular Post:

Orders over $60 will be delivered FREE* of charge.

Orders under $60 will be delivered for a flat fee of $6.95

Please allow between 1-6 business days for your order to arrive.

Express Post:

Orders under 3.5kg have the option or being posted express post for a flat fee of $12.95

Please allow between 1-2 days for your order to arrive

Tracking available on all orders

Orders are usually dispatched within 24 hours of payment excluding weekends and public holidays.

We use Australia Post to ship all orders

If you require assistance, please contact our customer service team via live chat (link bottom right on every page), phone: 1800 957 179 or email: info@ullu.com.au

Returns

We want you to have a great shopping experience with us but understand that ordering online can be tricky. If, for whatever reason, you change your mind and wish to return an item you’ve purchased, we have a 30 day refund policy. Items can only be returned if they are unopened and unused, with all seals and packaging still in place.

If items are faulty please notify us immediately and we will organise a replacement for you.

Please contact us for a return authority at info@ullu.com.au

You will need a proof of purchase for any return or refund.

Several types of goods are exempt from being returned.
Non-returnable items:
Gift cards
Any item not in its original condition or packaging, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Once we have received the item and your refund has been processed it can take between 2-5 business days for your bank or credit card provider to credit your account. Please note that we do not reimburse delivery costs when you return unwanted goods, we only refund the cost of the items returned. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It can take between 2-5 business days for your bank or credit card provider to credit your account.